At Crush Confectionery, we want you to be 100% happy with every treat you receive.
We take great care in packing and shipping your order, but if something isnā€™t quite right, weā€™re here to help!

šŸ§ Perishable Products

Because we sell food items, most of our products are perishable. For safety and hygiene reasons, weā€™re unable to accept returns on:

  • Opened or partially consumed items

  • Products that have been removed from their original packaging

  • Items simply no longer wanted or ordered by mistake

However, if your order arrives damaged, incorrect, or faulty, weā€™ll make it right.

šŸ“¦ Damaged, Incorrect, or Missing Items

If your order is damaged, incorrect, or missing products, please contact us within 48 hours of receiving your parcel.

Email us at [Insert Customer Service Email] with the following:

  1. Your order number

  2. A photo of the damaged or incorrect items

  3. A brief description of the issue

Once verified, weā€™ll arrange a replacement or refund depending on the situation.

šŸ’° Refunds

If a refund is approved:

  • It will be issued to your original payment method.

  • Please allow 3ā€“5 working days for it to appear in your account (timing may vary by bank or payment provider).

  • Shipping costs are non-refundable, except where an error was made by us.

šŸ” Returns (Non-Perishable or Gift Items)

If you wish to return a non-perishable or gift item, you may do so within 14 days of delivery, provided it is:

  • Unopened and in its original condition

  • Returned at your own cost (unless we made a mistake)

We recommend using a tracked shipping service to ensure safe return.

āš–ļø Your Consumer Rights

Nothing in this policy affects your statutory rights under UK law.
If an item is faulty or not as described, you are entitled to a refund or replacement under the Consumer Rights Act 2015.